TENDENCE Refunds & Return Policy

Refunds & Return Policy

ONLINE STORE RETURNS:

Tendence Watches Australia offers a 30 day return from the date of purchase on all products ordered from www.tendencewatches.com.au.

All return items must be in new and unused condition and in original packaging. Refunds will be issued in the form of original payment. For further details please contact Tendence Watches Australia Online Store Customer Service at +61 7 5699 8452 or email info@tendencewatches.com.au

FAULTY ITEM REPAIRS:

All faulty returns must be accompanied with a service authorization number. To get a service authorization number, please contact Tendence Watches Australia Customer Service at +61 7 5699 8452 or email info@tendencewatches.com.au

WHEN do items need to be returned by?

If you have recieved the wrong order, or would like to exchange your order for another product you are required to return the Tendence product within 30 Days in new, unused condition with original payment details.

If you are returning a faulty or damaged product which is under warranty you have 2 years from purchase. Full warrnaty returns information can be found here

WHERE do items need to be returned to?

Online purchase returns or refunds must be sent to PO Box 861, Sanctuary Cove Australia QLD 4212

For warranty or repair returns, please send to Inside Time, Shop 5, 3370 Pacific Hwy, Springwood QLD 4127

HOW do customers return items?

Customers are asked to properly pack their watch to protect against possible damage in transit. Do not send the watch in the original box. As it will not be returned.

SHIPPING costs for returns?

Tendence Watches Australia will cover shipping costs for any errors caused on their behalf or for purchases recieved which are faulty.

The customer is responsible for the cost of all other returns.

CREDIT for returns?

A Tendence Watches staff member will contact you to arrnage credit or refunds. All refunds will be returned as per original payment.